Sokabet Tanzania Privacy Policy

Who We Are

• Operator: Digital Gaming Solutions Limited
• Registered Office: 27th Floor, PSPF Towers, Mission Street
• Postal Address: P.O. Box 1717, Dar es Salaam, Tanzania
• Gaming License: No. 01227 (Issued 05/08/2019)
• Internet Casino License: OCL000000009 (Issued 21/07/2022)
• Support Email: [email protected]
• Complaint Contact: [email protected]
• Phone: (+255) 746 983 630

What Information We Collect

When you use our website or services, we collect and store various types of personal data, such as:

• Your name, email address, and phone number
• Home address and date of birth
• Account credentials and transaction history
• Device data and IP address
• Communication logs with customer service

This information is collected when you:

• Register an account
• Participate in betting or casino games
• Contact customer support
• Use our website or download our mobile software

How We Use Your Information

We use your data to:

1. Set up and manage your account: Enabling deposits, withdrawals, and gameplay.
2. Verify identity and comply with legal requirements: Including KYC checks and anti-money laundering regulations.
3. Respond to customer queries: Through our support team or help center.
4. Send service updates and offers: Only if you have not opted out of marketing communications.
5. Monitor and improve our services: Through analytics, surveys, and technical diagnostics.
6. Detect and prevent fraud: We use internal systems and third-party checks to detect suspicious behavior.
7. Comply with legal obligations: Including those required by the Gaming Board of Tanzania and international regulators.

Sharing Your Information

We may share your information with members of our corporate group in order to provide a seamless, consistent experience across all associated platforms. This may include data transfers for unified customer support, identity verification, and consolidated user account management. These entities are contractually obligated to follow the same privacy standards outlined in this policy.

Your information may also be shared with trusted payment processors and service providers who help facilitate transactions, offer technical support, or provide specialized gaming services. These partners are strictly vetted and bound by data protection agreements to ensure your personal information is not misused or stored longer than necessary.

Additionally, we may disclose your information to regulatory and legal authorities when required to comply with applicable laws, law enforcement requests, or licensing obligations. This ensures our operations remain compliant with both local and international regulatory frameworks.

Marketing Preferences

When you create an account with Sokabet, you will have the option to opt-in or opt-out of marketing communications such as newsletters, promotional offers, and new game announcements. This allows you to customize how you receive updates based on your preferences. We believe in transparency and do not flood users with irrelevant or unsolicited messages.

You can modify your choices at any time by logging into your account, visiting the “My Account” or “Marketing Preferences” sections, and adjusting your settings. These changes take effect immediately, and your preferences will be honored across all future campaigns.

Should you require assistance or prefer a manual approach, you can contact our support team, who will update your marketing status upon request. Furthermore, if you wish to opt out of third-party analytics, you can send an email to [email protected] with your device ID, and we will process your request promptly. We respect your control over your data and make it easy to manage how it is used.

Security and Encryption

At Sokabet, data security is a top priority. We use SSL (Secure Socket Layer) encryption to protect all personal and financial information transmitted between your device and our servers. This ensures that your data remains confidential and cannot be intercepted by unauthorized parties during online transactions.

We also use advanced data encryption protocols to secure sensitive information stored in our databases, including ID documents and credit card details. In addition, we regularly audit our systems for vulnerabilities and conduct penetration tests to detect and resolve potential weaknesses before they can be exploited.

Access to personal information is restricted internally to only authorized staff members who require it to perform essential business functions. All employees undergo regular training to maintain awareness of data privacy responsibilities. Our servers are housed in secure, state-of-the-art data centers that implement physical and digital safeguards, including 24/7 monitoring.

Overseas Data Transfers

In some cases, your personal data may be stored or processed outside Tanzania, particularly when we rely on international service providers for secure hosting, cloud computing, or customer analytics. These providers may operate from regions that do not offer the same data protection laws as Tanzania.

However, we ensure that any cross-border data transfers are carried out under strict legal agreements or data protection frameworks, such as model contract clauses or binding corporate rules, to safeguard your information. These measures guarantee that your data is treated with the same level of confidentiality and care as it would be under Tanzanian jurisdiction.

Before engaging with any overseas data handler, Sokabet conducts rigorous due diligence to verify compliance with international standards for privacy and data security. Only trusted vendors with demonstrable data protection capabilities are approved to manage or store your information.

Accessing and Updating Your Data

You may:

• View or update your information at any time via your account dashboard
• Request data deletion by contacting customer support
• Request a copy of the personal data we hold (a processing fee may apply)

Please allow up to 28 days for us to respond to such requests. We may refuse overly burdensome or impractical requests (e.g., deleting data required by law).

How We Handle Cookies and IP Addresses

Sokabet uses cookies and your IP address to:

• Improve website functionality
• Monitor traffic and resolve server issues
• Prevent fraud and misuse

Your IP address is logged for technical reasons but is not used to identify you personally unless required for fraud detection.

Telephone Monitoring and Communication

Calls to and from Sokabet customer service may be recorded for:

• Staff training
• Quality assurance
• Security and fraud investigations

We may also send service-related updates, promotions, and legal notices via email, SMS, or push notifications—unless you opt out.

Changes to the Privacy Policy

This policy may be updated occasionally to reflect legal or operational changes. All updates will be published on the Sokabet website. Continued use of the service implies your acceptance of any changes.

Problem Resolution and Contact

If you believe your data has been misused or you wish to raise a privacy concern, contact:

📧 [email protected]
📞 (+255) 746 983 630
📧 For complaints: [email protected]

We will investigate all valid complaints promptly and implement corrective actions where appropriate.

Summary

Sokabet Tanzania is committed to protecting your personal data and privacy rights. This Privacy Policy reflects our promise to be transparent, responsible, and fully compliant with data protection laws and gaming regulations.

By using Sokabet, you acknowledge that you understand and agree to the terms outlined above. If you have any questions or require further clarification, please reach out to our support team.

Stay safe. Play responsibly. Your privacy matters at Sokabet Tanzania.